Privacy Policy

Recent Changes to Our Privacy Policy (3/2026 Version)

• Provide additional clarity around data collection, usage, retention and sharing, including through cookies and similar technologies.
• Update our notification of changes segment.
• Offer updated information around consumer privacy rights, in response to recent legal changes in the United States.
• Include an appendix applicable to our Canadian guests and users.

UPDATED: March 10, 2026

A printer-friendly PDF of this Privacy Policy can be downloaded here.

We value your privacy and believe that being transparent about the information we capture, and how it will be used, can empower you to have more control over your personal information. This Policy outlines these details, including how we will respect your information and communication preferences as we work to strengthen our relationship with you over time. We collect the personal information of our guests and prospective guests (collectively “Guests”) to enable us to provide the best experience possible and to enable you to discover the best possible products and services for the experience you seek.

By using any of our websites (“Websites”) or mobile apps, by contacting our customer service center, or by visiting at any of our resorts or properties, you agree to the collection of personal information as described in this Privacy Policy, and you also agree to our Terms, which are expressly incorporated into this Privacy Policy. Please read this Privacy Policy and our Terms carefully.

Canadian Users: Please see the Canada Notice in Appendix A for additional information that applies to Guests of our Canadian operations.

Who We Are

Boyne USA, Inc., d.b.a. Boyne Resorts owns and operates websites covering its resorts, properties, and other user experiences. This Policy applies to any of the interactions that you could have with any of these properties or websites:

• Bay Harbor Golf Club, Bay Harbor, MI, USA
• Big Sky Resort, Big Sky, MT, USA
• Boyne Country Sports (boynecountrysports.com)
• Bloomfield Hills, MI, USA
• Grand Rapids, MI, USA
• Novi, MI, USA
• Petoskey, MI, USA
• Traverse City, MI, USA
• Wixom, MI, USA
• BOYNE Golf, Boyne Falls, MI, USA
• Boyne Michigan Pass (boynemichiganpass.com)
• Boyne Mountain, Boyne Falls, MI, USA
• Boyne Realty, Boyne Falls, MI, USA
• Boyne Rewards (boynerewards.com)
• Boyne Resorts (boyneresorts.com)
• Boyne Resorts Michigan (boyneresortsmichigan.com)
• Brighton Resort, Brighton, UT, USA
• Country Club of Boyne, Harbor Springs, MI, USA
• Crooked Tree Golf Club, Petoskey, MI, USA
• Cypress Mountain, Vancouver, British Columbia, CAN
• Gatlinburg SkyPark, Gatlinburg, TN, USA
• Inn at Bay Harbor and Cottages at Bay Harbor, Bay Harbor, MI, USA
• Pleasant Mountain, Bridgton, ME, USA
• Loon Mountain Resort, Lincoln, NH, USA
• Loon Real Estate (loonrealestate.com)
• New England Pass (newenglandpass.com)
• Sugarloaf, Carrabassett Valley, ME, USA
• Mountainside Real Estate (sugarloafmountainside.com)
• Sunday River, Bethel, ME, USA
• Sunday River Real Estate (sundayriverliving.com)
• The Highlands, Harbor Springs, MI, USA
• The Summit at Snoqualmie, Snoqualmie Pass, WA, USA
• Tough Mountain (toughmountain.com)
• Wife Carrying In North America (wife-carrying.org)

When And How We Collect Data

Boyne Resorts collects personal information at various touchpoints throughout a Guest’s journey with Boyne Resorts, including:

• Purchases at our resorts through any purchase channel
• Lodging, spa, and tee time reservations
• Equipment rental forms
• Snowsports school, lesson, childcare and resort activity forms
• Golf club membership forms
• Spa and fitness center membership forms
• Forms, registrations, inquiries submitted on our websites
• Fishing and guide service registrations
• BoyneRewards membership and account
• Cookies, pixels, log files and device ID are captured on our mobile apps and Websites
• When a season pass or lift ticket is scanned
• Device information and timing from a Guest when connected to onsite wifi
• Website browsing activity, visitation timing, heatmaps, and session recordings
• Interactions with our brands through social media
• From a third-party data provider to validate or improve Guest profiles
• Surveys and other feedback submitted to us
• In-resort beacons and location data services that are connected to our mobile apps and Websites
• When purchasing through a third party a product/service that provides access to our resorts, such as a multi-resort pass

Overview Of Data Collected And Details On Usage

Our primary goal in collecting your information is to provide you with a personalized, relevant, and positive experience with Boyne Resorts. Generally, we use the information that you share with us to deliver products and services you have purchased, customize our communications to you or personalize your use of our websites, and suggest relevant products and services to help you achieve the best possible experience while visiting our resorts. We also analyze this information to identify purchase behavior, trends, and other data to help us improve our products and services over time.

We may also use the information you share with us to manage your account; to respond to inquiries or requests by you; to respond to law enforcement requests and as permitted or required by applicable law, court order, or governmental regulations; and for other business purposes disclosed to you at the time we collect or receive the personal information, or otherwise with your consent.

During the normal course of business, Boyne Resorts may collect any of these types of information from Guests:

• Data that identifies a particular Guest (such as first name, last name, email, addresses, phone, date of birth)
  • Our mobile apps, e-commerce stores, and Websites gather identifying information to allow us to personalize your experience, deliver a product or service, communicate about a purchase, prevent fraud, or access your account.
  • Contact information may be used to respond to your requests for technical assistance, to communicate about your purchases, or for marketing or advertising.
• Transaction information (purchase, visitation, and other usage history; payment information including credit card, billing addresses and similar information)
  • Required for us to complete a transaction and successfully deliver the products or services purchased.
  • Purchase, visitation, and usage history may be used to suggest products and services you may be interested in for the future.
  • Please note that Boyne does not store, archive, or otherwise retain complete credit card information.
• Survey feedback (Guest experience at a resort, with a particular department, staff member, or other feedback shared with us)
  • Survey feedback is used to improve our offerings or resolve customer issues.
• Demographic data (date of birth, household income, gender, skier/snowboard ability level, family or friend connection (if provided), height, weight, shoe size, and other information related to equipment rentals)
  • Demographic information may be used to deliver a product or service (such as equipment rentals), to personalize our communication to you, or to analyze and better understand our Guests to allow us to expand and improve our offerings.
• Expressed interests and preferences (such as allergies to accommodate) or inferences (system-generated predictions about your interests and preferences).
  • Inferences, interests and preferences are used to personalize our communications to you, to suggest products and services you may be interested in for the future, to analyze and better understand our Guests in order to allow us to expand and improve our offerings, and to deliver a product or service.
• Geolocation data (which lifts are used to access the mountain, location and time that a Guest validates a pass or ticket product, lap tracking, and locations where purchases are made)
  • With your consent, geographic information captured by our mobile apps is used to provide further context to activity on our resorts and to support run tracking and leaderboard features of the app. You must specifically “opt in” if you want to share your location, and you can withdraw this consent at any time.
• Website and mobile app behavioral information (pages viewed on our websites, including when and how long each is viewed; links and buttons clicked and interaction with certain features of our websites; products added to a cart; and abandoned carts)
  • Our websites and mobile apps may gather and send analytical usage information through cookies and other local storage devices. This helps us analyze mobile app and Website usage and resolve technical issues.
• Photographs and video (security photos and video, season pass photos, photos captured on resort)
  • Photos and video may be used for security and loss prevention.
• Device information (IP address, device IDs, device type, device model, screen size, browser, and other device information)
  • Device information is used for customer analytics and publishing of digital content.
• Engagement information (tracking social media following, advertising views, email openings, and link clicking)
  • Engagement information is used to personalize our communication to you.
• Loyalty program information (points accrual, redemption history, receipts, member numbers, and member status and history)
  • Used to administer our BoyneRewards program and award you points.

Unless unsubscribed from our marketing communications, Guests or other inquirers or customers may receive email messages, targeted advertising on social media and other third-party websites, direct mail, or other forms of marketing message delivery from us. For more information on your ability to opt out of these communications, see “Your Privacy Rights,” below. You may also receive SMS text messages, phone calls, and push messages if you’ve opted in to receive communications on those channels. Note that this paragraph may not apply to our Canadian Guests; please see our Canada Notice in Appendix A for any specific requirements applicable to our Canadian Guests.

Cookies And Pixels

We use cookies, pixel tags, web beacons or similar technologies to provide the functionality behind our Websites, to better understand the ways our Websites are used, and to serve personalized advertising messages and measure the effectiveness of our marketing efforts. We may also use clear pixels or similar technologies in emails to track deliverability and open rates. Moreover, information concerning visitors to our site and their activities on the Websites is sent by your browsing software to third-party service providers and online advertising networks using JavaScript, clear pixels, and/or similar technologies

There are three primary types of cookies:

• Session cookies are specific to a particular visit and carry information as you view different pages so you don’t have to re-enter information every time you change pages. Their goal is to make individual web pages load faster and improve website navigation. Session cookies expire and delete themselves automatically in a short period of time like after you leave the website or when you close your web browser.
• Persistent cookies remember certain information about your preferences for viewing the website and allow Boyne Resorts to recognize you each time you return. Persistent cookies are stored on your browser cache or mobile device until you choose to delete them, and otherwise typically delete themselves at expiration.
• Third-party cookies are placed by a party other than Boyne Resorts and may gather browsing activity across multiple websites and across multiple sessions. They are usually a type of persistent cookie and are stored until you delete them or they expire based on the time period set in each third-party cookie. Most notably, third-party cookies allow third-party servers to show you items that you’ve shown interest in, either directly or indirectly.

Cookies store data about your use, but they are helpful because they allow us to help our Websites function and customize your experience.

Some devices or web browsers can be configured to signal a user’s privacy preferences to websites. You are welcome at our Websites if you use this software but we will not be able to offer you our personalized services. It is our intention to respect customers’ valid choices regarding their personal information, whether communicated by completing the Privacy Request form, by adjusting your preferences around online data collection via our “Cookie Preferences” tool, or by communicating an opt-out preference via our Do Not Sell or Share link or a recognizable user-enabled opt-out signal that meets the requirements of provincial and state law. At this time, our Websites are configured to recognize the Global Privacy Control (“GPC”) signal as a request to opt out of the sale of personal information, and users who visit our Websites with the GPC enabled will have all but essential cookies blocked on our Websites. We do not respond to other types of “do not track” signals. You may change your cookie preferences at any time by visiting our “Cookie Preferences” tool.

Chat Technology:

Our site uses both an automated customer service and a live customer service chat feature to respond to customer inquiries. These chat features collect personal information, including but not limited to email address and the content of chat communications. Conversations with both our automated and live chat features are recorded for quality assurance.

Who Has Access To Data / Data Sharing

Boyne Resorts limits handling of Guest data to certain personnel at our resorts who need access to personal information for purposes of their job duties, including information technology team members that maintain the systems that contain Guest data, marketing team members that are responsible for communicating information to our Guests, Guest service team members that are responsible for delivering products and services purchased, and business analysts that are responsible for financial reporting and/or other analysis to ensure the health of our business.

This data is shared internally between our resorts and properties, and it may be shared with third parties that we have partnered with to deliver a shared product or service, such as the Ikon Pass provided by Alterra. For purposes of providing a service or enabling our business, your personal information may be shared with service providers that help us: (a) manage data for marketing purposes, (b) offer lesson management and post lesson report card delivery, (c) support our Websites, (d) operate our mobile apps, (e) deliver lodging Guest services and messaging support, (f) operate surveys, and (g) market and advertise our products and services.

Shippers: We may use an outside shipping company to fulfill orders and a credit card processing company to bill for our products and services. These companies do not retain, share, store or use personal information for any other purpose.

Guest contact database management: Boyne Resorts may use a third party to keep Guest contact information current and validate or improve the accuracy of the Guest profile that Boyne Resorts maintains. In addition to providing other information, this third party may validate mailing addresses, including review of change-of-address forms submitted to United States Postal Service or Canada Post. Boyne Resorts’ Guest database is not updated following this process.

Session Replay: Our Websites also make use of session replay analytics tools to help us reconstruct the user experience on the Websites. These tools collect data on our behalf. We use them to troubleshoot issues with and improve user experience on our Websites. The tools provide insight into what works and what doesn’t work for users of the Websites, and it allows us to, for example, identify and repair technical errors such as broken links that impair Website functionality. We may also use the tools to authenticate users, enable Website features, prevent fraud, and implement security measures. The tools use cookies and similar technologies to collect and analyze information related to user behavior on our Websites, such as mouse movements, clicks, user inputs, scrolling, access times, visit duration, pages viewed, IP address (including location), operating system, page reloading, crash data, performance data, and other diagnostic data. The tools also collect name, email address, phone number, and physical address.

Analytics Providers: Our Websites use analytics tools such as Firebase Google Analytics, Google Analytics 4, SiteImprove, and Crashlytics. These tools use cookies to help the Websites analyze how you use the Websites. The information generated by the cookies about your use of the Websites (including your IP address) will be transmitted to these entities and stored in aggregate form. In turn, they may use this aggregated information in order to evaluate use of the Websites, compile reports on the Websites’ activity and other services relating to Website activity and usage. You can learn more about how Google Analytics and how to opt out here: https://tools.google.com/dlpage/gaoptout.

Social Media: Our Websites may include functionality that allows certain kinds of interactions between our Websites and your account on a third-party website or application. For example, we may provide links on our Websites to facilitate sending a communication from our Websites, or we may use third parties to facilitate emails, posts or Facebook, Instagram, X, YouTube or Pinterest postings. If you follow Boyne Resorts or any of our brands on social media sites, we may collect personal information when you communicate with us within the social media sites or use functionalities, plugins, widgets, or tools from social media platforms or networks in connection with our Websites (e.g., to log into an account, or to share inspiration, finds, purchases, and other content with your friends and followers on social media) or when you click “Share This” or “Like” buttons. The use of this functionality may involve the third-party site providing information, including personal data such as first and last name, email address, mailing address.

Business Transition: In the event Boyne Resorts experiences a business transition such as a merger, acquisition by another company, or sale of all or a portion of its assets, personal information of Guests will likely be among the assets transferred. Notification of such change in ownership or control of Guest information will be posted on our Website, www.boyneresorts.com.

Legal: We reserve the right to disclose personal information as permitted or required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our company.

With Your Consent: We also may share or disclose your personal information with your consent or at your direction.

Data Security

We are committed to maintaining appropriate physical, electronic, technical, organizational, and administrative measures to safeguard the security of your personal information. We have developed databases that hold Guest information, with best practices used to secure and protect that data from malicious attempts to obtain all or parts of that data. There are always weaknesses in any technology solution, so we cannot guarantee that we are able to protect that data against all malicious attacks, but we unwaveringly strive to do so.

These databases are hosted on secure servers that we maintain at our properties, or on secure servers maintained by third-party providers that we have partnered with to help us provide a great Guest experience.

Child Privacy

Our Websites and mobile apps are not intended for people under the age of eighteen (18) years. If you are under the age of eighteen (18) years, you may use these Websites and mobile apps only with the involvement and under the supervision of a parent or legal guardian. If you are under the age of eighteen (18) years, do not use or provide any information on these Websites or on mobile apps. If we learn we have collected or received personal information from a person under the age of eighteen (18) years without verification of parental consent, we will delete that information.

Third Parties

Our sites may include links to third parties, and once a visitor leaves one of our Websites, we cannot control or access the information that third party collects. We allow third-party businesses (including restaurants, retail stores, lodging, and other service providers) to operate at some of our resorts and they may independently collect information about you through the course of any business interactions that you have directly with them. Once you leave our Websites or are redirected to a third-party website, application, or business, you are no longer governed by this Privacy Policy or our Websites’ Terms. We are not responsible for the content or privacy policies or practices of third parties.

Your Privacy Rights (U.S.)

The laws of several states provide residents with certain consumer privacy rights. We currently allow all our U.S. customers the ability to make the requests identified below, regardless of state of residency, but reserve the right to prioritize requests received from residents in states where these options are required by law.

• Request to Opt Out: Boyne Resorts does not sell your personal information to third parties. However, we do share it for the marketing purposes we’ve described above. You have the right to direct us not to share it for purposes of cross-context behavioral marketing, and the right to opt out of the processing of personal information for purposes of targeted advertising. You may complete the Privacy Request form, click on our Do Not Sell or Share link, email us at privacy@boyneresorts.com, or you may call us toll-free at 844.207.8317.

Statement re the Use or Disclosure of Sensitive Personal Information. Boyne Resorts limits its collection and use of sensitive personal information as follows:

Should you disclose any information regarding allergies while dining, lodging, or otherwise enjoying the offerings at our resorts, this information may be considered sensitive personal information under certain provincial and state laws. Please be advised that the use of any such data will be used by Boyne Resorts solely to facilitate your visit with us, and not for any marketing purposes.

If you choose to enable location tracking on Spotlio, Boyne Resorts will receive geolocation data as to your location within our resorts. If you further choose to opt-in to geofenced location marketing through the use of that data, Boyne Resorts will send you alerts as to events and offers specific to nearby areas to you. Both geotracking through your Spotlio app and geofenced marketing offers require your explicit opt-in consent, which you may withdraw at any time.

Additionally, any season pass will include a photograph of you for verification purposes in order to prevent improper use and avoid security incidents. Use of these photographs is limited for these business purposes and the pictures will not be used for marketing purposes.

Finally, Boyne Resorts may collect personal information, including sensitive personal information, pertaining to the children of resort guests if provided in connection with child care services and snowsports classes.

• Request to Know and Access: You have the right to know whether we are processing your personal information and request that we disclose a report of your personal information, including the categories and specific pieces of personal information we have about you, the categories of sources from which the personal information has been obtained, the business or commercial purpose for collecting, selling, or sharing personal information, and the categories of third parties to whom we disclose personal information (as well as which categories of information were disclosed). Residents of Oregon and Minnesota have the additional right to receive a list of specific third parties, other than natural persons, to which the business has disclosed personal information. Residents of Delaware, California, New Jersey, and Maryland have the right to obtain a list of the categories of third parties to which we have disclosed your personal information. Any such data will be provided in a format easily understandable to the average consumer, and to the extent technically feasible, in a structured, commonly used, machine-readable format. For additional information and to request your report, you may complete the Privacy Request form, email us at privacy@boyneresorts.com, or you may call us toll-free at 844.207.8317.

• Request to Delete: You have the right to request that we delete your personal information. Once we receive and verify your request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. Due to the nature of some systems and maintaining data integrity within those systems, the outright removal of Guest information may not be possible. In these cases, every attempt is made to anonymize or pseudonymize the data so that it is not identifiable. For additional information and to request deletion of your personal information, you may complete the Privacy Request form, email us at privacy@boyneresorts.com, or you may call us toll-free at 844.207.8317.

• Request to Correct/Rectify: You have the right to request that we correct, rectify and/or update any of your personal information that is incorrect, incomplete or out of date. If you have created an online account, you may edit your personal information at any time. For additional information and to request that we correct, rectify and/or update your personal information, you may complete the Privacy Request form, email us at privacy@boyneresorts.com, or you may call us toll-free at 844.207.8317.

How To Exercise Your Privacy Rights

When you contact us to exercise your rights to know, delete, or correct your personal information, we will first verify your identity by asking you to confirm a few pieces of information that we have in our records, such as your email address, phone number, or address. If you are making a request to correct involving these items of information, we will work with you to find another means of verifying your identity that will not involve the subject matter of the request to correct. With a request to correct, we may also require information from you to demonstrate that our information is incorrect. This information shall only be used and/or maintained by us for the purpose of correcting your personal information and to comply with any record-keeping obligations we may have under the law. If you make a request online to delete your personal information, we may need to confirm your request before we delete your information.

You may use an authorized agent to exercise your opt-out rights described above. So as to ensure your privacy, we reserve the right to deny a request from an authorized agent who does not submit proof that they have been authorized to act on your behalf. For avoidance of doubt, parents may make a verifiable request on behalf of their minor child to exercise any consumer rights described in this Policy.

You may make a verifiable consumer request up to two times within a 12-month period, without charge. After that threshold, we may charge you a reasonable fee per request if permitted by applicable law. Unfortunately, we cannot respond to your request to delete or correct or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us.

We try to respond to a verifiable consumer request within 45 days of its receipt, and an opt-out request will be processed within 15 business days. If we require more time to respond to a verifiable consumer request, we will inform you of the reason and extension time period (up to 90 days). The response we provide will also explain any reasons we cannot comply with a request, if applicable.

You have a right to appeal any denial of a consumer right. If your request is denied in whole or in part, you have the right to appeal your decision within 30 days. We will review and respond to your request within 45 days, and if your appeal is denied, we will provide you with an explanation of our reasons and a description of any further rights you may have at that time.

Right to Equal Service: We will not discriminate against you for exercising your rights as a consumer under any applicable laws. Unless permitted by law, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

We may offer you certain financial incentives permitted by law that can result in different prices, rates, or quality levels. Any legally-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

If you are just looking to opt out of marketing emails, you may alternatively follow this process:

You can opt out of receiving marketing messages from any of our resorts at any time by clicking the “Unsubscribe” link at the bottom of any marketing email we send you.

Notice At Collection (California)

Data Retention

We will only retain your information for as long as is necessary for the purposes for which it was collected and as set out in this Policy, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. We conduct periodic reviews to ensure that your personal information is not kept longer than necessary, adequate, or relevant for our expressed purposes.

Changes To This Privacy Policy

If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If we make a material change to our Privacy Policy that would lessen your privacy rights, we will either continue to honor our prior Policy, or we will ask for your consent to the change with respect to any previously-collected data. Otherwise, your continued use of the Websites once the revised Privacy Policy has been posted on the Websites affirms your agreement to such changes.

International Data

Boyne Resorts’ headquarters is in the United States and Boyne Resorts operates businesses in the United States and Canada. To support normal business operations, your personal information may be collected, used, disclosed, stored, processed, transferred, and retained in multiple countries including Canada and the United States which may be outside the region in which you are situated and may have different privacy or data protection legislation, and may therefore be subject to access in accordance with the laws of these countries.

Additionally, and as discussed above, we may also engage third parties to perform certain services on our behalf. These third parties may store, process and transfer personal information to jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction. Your personal information may also be subject to law enforcement requests in such jurisdictions. Where required, we provide adequate protection for the transfer of personal information in accordance with applicable law, such as by obtaining your consent and/or setting up contractual obligations with our service providers and third parties.

Customer Support

Contact us in one of the following ways with any questions about this Policy or your privacy options:

• Submit a request with our Privacy Request form
• Email: privacy@boyneresorts.com
• Phone: 844.207.8317
• Mail: Boyne Resorts, 3951 Charlevoix Avenue, Petoskey, Michigan 49770

Appendix A – Canada Notice

Notice At Collection (Canada)

General

Canada Notice Scope and Application. This Appendix A applies only to Guests of our Canadian operations and supplements the Privacy Policy above with information specific to Canadian privacy laws and operations. This Appendix is intended to provide you with additional information about how we handle your personal information and your privacy rights. Where Canadian legal requirements differ from the practices described in the body of this Privacy Policy, the Canadian-specific provisions in this Appendix A govern our Canadian operations.

Consent

No obligation to provide personal information. You do not have to provide personal information to us. By voluntarily providing your personal information to us, you are consenting to our using and disclosing it for the particular purposes for which it was provided, for purposes that a reasonable person would expect under the circumstances, and for the purposes described in this Privacy Policy. If you do not consent to our processing, use, and disclosure of your personal information in accordance with this Privacy Policy, do not submit personal information to us.

We encourage you to read this Policy and visit the Websites to keep up to date of any changes to our personal information handling practices.

Opting Out / Withdrawing Consent. You may opt out and withdraw your consent to our use and disclosure of your personal information at any time by contacting us as set out below. The right to opt out is subject to exceptions in applicable law and includes instances such as when we need to process your personal information either to comply with applicable law or to deliver our products or services.

Marketing Communications

We will respect your marketing communications choices. We will only send you marketing communications if you have expressly opted in, or if an exception to consent applies, such as when you have an active account with us or have made a business transaction with us in the past two years. If you do not wish to receive marketing communications, you may choose to opt out by using the unsubscribe link (or texting STOP to any text message) in our communications to you.

Your Additional Rights

Exercising Your Rights. You may submit requests to exercise your rights, such as for access, correction, or deletion by submitting a request using our Privacy Request form, calling us at 844.207.8317, or via email to privacy@boyneresorts.com.

We may request specific information from you to help us confirm your identity and process your request. Whether or not we are required to fulfill any request you make will depend on a number of factors (e.g., why and how we are processing your personal information). If we reject a request you make (whether in whole or in part) we will let you know our grounds for doing so at the time, subject to any legal restrictions. Typically, you will not have to pay a fee to exercise your rights; however, we may charge a reasonable fee for access to your personal information. We will respond to your requests within a reasonable time and in accordance with legal requirements. In the event your request is particularly complex or if you have made a number of requests, it may take longer to process. In this case, we will notify you and keep you updated.

Contacting Us

Our Privacy Officer. We have appointed a Privacy Officer, who is responsible for our compliance with applicable Canadian privacy laws and the practices described in this Privacy Policy.

If you have questions or concerns about how we handle your personal information or how we have responded to your request, please contact us at: privacy@boyneresorts.com.

Inquiries and Concerns. We urge you to contact us first to find a solution for any concern you may have. We will consider all privacy inquiries and complaints, and investigate if appropriate. If you are not satisfied with our response or to our proposed resolution, you can contact the Office of the Information and Privacy Commissioner for British Columbia (https://www.oipc.bc.ca/).